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+44 (0)1782 565 555

need support

b2b@ege.co.uk

Who we are looking for

We are looking for a motivated, organised, and customer-focused individual to join our Sales & Purchasing team as an eCommerce Support Administrator Apprentice. This is an excellent opportunity for someone looking to start or develop a career in eCommerce, customer service, and business administration while gaining valuable workplace experience and professional qualifications.

Working alongside experienced colleagues, you will learn how to support online sales platforms, assist customers, maintain product listings, and provide administrative support to the purchasing team. You will gain hands-on experience across multiple areas of the business while developing valuable skills in communication, problem-solving, organisation, and commercial operations.

What you’ll be learning

  • How to manage customer enquiries across online marketplaces, email and telephone.
  • How to process returns, refunds, replacements, and shipment queries.
  • How to create and maintain product listings across eCommerce platforms.
  • How to support purchasing activities, including raising purchase orders and maintaining delivery schedules.
  • How to use business systems, reporting tools, and eCommerce platforms effectively.
  • How to deliver excellent customer service and maintain positive customer feedback.

What we’re looking for

  • A positive attitude and willingness to learn.
  • Strong communication skills and a customer-focused approach.
  • Good attention to detail and organisational skills.
  • Ability to manage multiple tasks and work effectively within a team.
  • Basic IT skills, including Microsoft Office.
  • GCSE Maths and English (or equivalent) at Grade 4/C or above.

Why join us

At EGE, we don’t just distribute technology – we create opportunities. We’re a company built on trust, innovation, and exceptional service, and we know our success starts with our people.

Joining EGE means becoming part of a high-performing and collaborative team where your contributions are valued. We offer a competitive benefits package, career development opportunities, and a culture that supports professional growth. As a business committed to sustainability, diversity, and operational excellence, you’ll have the opportunity to be involved in initiatives that make a real impact.

If you’re motivated, dependable, and ready to be part of a busy and friendly team, we’d love to hear from you.

This apprenticeship offers a structured learning environment where you’ll gain practical experience, receive support from experienced colleagues, and develop the skills needed for a successful career in eCommerce, customer service, purchasing, or business administration. You’ll play a meaningful role in supporting our customers and online sales operations while building a strong foundation for your future career.

Overview

Operations
Apprenticeship role – 1 college day per week (Friday)
Full-time
Office based
Job reference – EGEESAA0626

Unit 4 I Evolution – Hooters Hall Road
Lymedale Business Park
Newcastle-under-Lyme, Staffordshire
England I ST5 9QF

Benefits working with us

Staff Recognition & Awards

Recognition for your performance and
hard work

Bonus Scheme & Competitions

To have fun and build relationships

Adhoc Perks

Surprise rewards and treats to keep
things exciting

Free Refreshments

Keeping you energised throughout
the day

Flu Vaccinations

Supporting your health and wellbeing

Cycle to Work Scheme

A healthier and greener way
to commute

Eye Care

Helping to take care of your vision in a
digital world

Staff Discount

Giving you great savings on the latest
devices and accessories

Teambuilding & Social Events

Bringing people together, building
stronger connections

Life Events & Long Service

To celebrate your big occasions
and dedication

Recruitment Referral Scheme

Rewarding you for helping us grow our
talent pool

Flexibility

Helping you to balance work and life

Life Assurance

Providing peace of mind for you and
your loved ones

Uniform & Branded Workwear

Representing our brand with pride

Free Profile & 121 Feedback

Helping you to grow and succeed

Get Stuff Done Day

Time to focus on what matters most

Company Pension &
Annual Review

Investing in your future

Employee Assistance
Programme

Support when you need it most

Apply now

Send your CV to the email careers@ege.co.uk